About Amazon:

Amazon.com, Inc. is an American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It has been referred to as “one of the most influential economic and cultural forces in the world,” and is one of the world’s most valuable brands. 

Amazon Recruitment 2022:

Company Name Amazon
Post Name Digital Devices & Alexa Support
Salary ₹3.6 LPA*
Experience Freshers
Batch 2022/21/20/19/18
Job Location Hyderabad

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Job Responsibilities:

  • Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned.
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
  • Flexible with the working schedule; may be expected to work weekends, holidays and 
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills.
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
  • Demonstrates an ability to successfully navigate websites
  • Ability to successfully adapt to changes in the work environment.
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media.

Eligibility Criteria:

  • Any graduate/ PG is eligible to apply.

Preferred skill:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills.
  • Good comprehension skills – ability to clearly understand and state the issues customers present.
  • Ability to concentrate – follow customers issues without distraction to resolution.
  • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response.
  • Work successfully in a team environment as well as independently

How to Apply

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