About Google

Google LLC is an American multinational technology company that focuses on search engine technology, online advertising, cloud computing, computer software, quantum computing, e-commerce, artificial intelligence, and consumer electronics. 

Google Recruitment 2022:

Company Name Google 
Post Name Analyst
Salary ₹7.5 LPA*
Experience Freshers
Batch 2022/21/20/19/18
Job Location Hyderabad, Gurgaon

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Job Responsibilities:

  • Maintain a positive and professional attitude towards customers. 
  • Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls). 
  • Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
  • Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them. 
  • Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally. 
  • Maintain response and resolution speed as defined by SLOs; 
  • Keep high customer satisfaction scores and follow quality standards in 95% of cases. 
  • Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment. 
  • Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues. 
  • Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing. 

Eligibility Criteria:

  • Bachelor’s degree from an accredited institution 
  • Excellent verbal and written English language skills 
  • Strong attention to detail and a proven ability to balance multiple priorities
  • 0-18 months of experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company

Preferred skill:

  • Ability to go beyond help center articles and understand the technical system to resolve customer queries
  • Ability to absorb complex technical concepts and communicate them to a non-technical audience
  • Any qualification or experience in Digital marketing would be an added advantage 
  • We support you with competitive wages and comprehensive health care including medical, dental and vision coverage 
  • We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
  • We support our teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about 

How to Apply

Join our WhatsApp and Telegram groups to stay updated with all opportunities!