About the Organization

Apple Inc. is an American multinational technology company that specializes in consumer electronics, software and online services headquartered in Cupertino, California, United States.

Responsibilities of the Intern:

  • Contact Center Operations:
    • Optimizes the latest technologies and strategies to support the business and operational needs with tactical support to provide Apple customers
    • Monitor service level and contact center volumes as well as direct strategic Apple care business goals
  • Field Service Channel Manager:
    • Ensures high customer satisfaction and lowers operational costs by re-engineering processes and policies
    • Influence Apple Authorized Service Providers and mobile carriers to craft premium service programs that support business objectives and Apple’s customers worldwide
  • Global Repair Center:
    • Own the operations of the largest network of Apple repair centers around the world in the rapidly growing AppleCare
    • Reverse supply chain to handle complex repairs
  • Online/ Digital Support & Service:
    • Craft digital content solutions to improve the Apple customer experience
    • Support the Advisor population to develop solutions to answer customer questions, inspire learning, and connect customers to the repair with assisted support
    • Bring innovative self-solve learning solutions to customers on the web, through an application on a device, on social platforms, search optimization, and machine learning
  • Procurement:
    • Manages AppleCare’s OEM supplier’s relationship, sourcing optimization, early engagement for repair strategy development, post-production planning including costs, continuity of supply, and capacity planning activities
  • Reports & Analytics:
    • Harnesses the vast amount of data related to AppleCare’s business to make strategic recommendations
    • Share insights about ongoing operations
    • Translate business needs into analytical requirements using advanced quantitative analysis
  • Supply Chain Management:
    • Build and run AppleCare’s Global Reverse Supply Chains, through optimization
    • Analyze and calculate new purchase plans, repair plans, inventory management, warranty redemption, and project management 

Requirements:

  • Currently pursuing MBA or Master’s Degree in Supply Chain, Engineering, Operations Management, or related field
  • Capable to dive deep into complex detail and emerge with clear strategies/ plans
  • Ability to toggle between strategic and detail-orientated thinking
  • Flexible to adapt to dynamic and rapidly changing environments
  • Tenacious problem solving & issue resolution skills
  • Be enthusiastic about working through ambiguity
  • Have a passion for the customer experience
  • Able to influence across multiple functional teams
  • Possess advanced analytical skills
  • Communicate clearly and concisely

Location

  • Santa Clara Valley (Cupertino), California, United States

How to Apply

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