GOC Off Campus Hiring 2022 | For Analyst

Google Operations Center Off Campus Hiring 2022 | For Analyst | Apply Now

Google Operations Center is hiring for the post of Analyst. Students from Any Background can apply for Google Operations Center Off Campus Hiring 2022. Interested and eligible candidates can read more details below.

Recruitment :

Company Name Google Operations Center
Post Name Analyst
Degree Graduate
Branch Any Stream
Batch 2019 / 2020 / 2021 / 2022
Salary Up to ₹ 5.5 LPA ( Expected )
Experience Freshers ( 0 – 18 months* Experience )
Location Gurgaon, Hyderabad

Job Description:

  • Maintaining a positive and professional attitude towards customers
  • Providing support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls)
  • Be flexible to work in a 24×7 service environment as per the business needs which might include working consistently in the night shifts and on weekends
  • Troubleshoot basic technical problems, identify customer needs and develop creative solutions to address them.
  • Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally
  • Maintain response and resolution speed as defined by SLOs;
  • Keep high customer satisfaction scores and follow quality standards in 95% of cases.
  • Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
  • Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues
  • Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.

Requirements:

  • Bachelor’s degree from an accredited institution
  • Excellent verbal and written English language skills
  • Strong attention to detail and a proven ability to balance multiple priorities
  • 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
  • Ability to go beyond help center articles and understand the technical system to resolve customer queries
  • Ability to absorb complex technical concepts and communicate them to a non-technical audience
  • Any qualification or experience in Digital marketing would be an added advantage

About Company:

At Google Operations Center, we don’t just accept differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or

Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Google Operations Center Off Campus Hiring 2022. | Apply Now Apply Before the link Expires. 

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Engineer Voice is an informative platform that provides technical and career growth assistance to students pursuing fields such as B.Tech, BSc, BCA, B.com etc. It includes information on upcoming off-campus hiring drives at no cost.


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