Oracle Off Campus Hiring 2022 | For Technical Analyst | Apply Now
Oracle is hiring for the post of Technical Analyst. Students from CS Background can apply for Oracle Off Campus Hiring 2022. Interested and eligible candidates can read more details below.
|Post Name||Technical Analyst|
|Batch||2018 / 2019 / 2020 / 2021 / 2022|
|Salary||Up to ₹ 6 LPA*|
|Experience||Freshers ( 0 – 2 years* Experience )|
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).
- Monitoring Customer events board 24*7
- Acknowledge new events and perform correct categorization of issue.
- Create Incident based on the Severity / Impact of the issue
- Notification of the Incident to the customer via Email or Phone
Technical Skill set
- Good understanding of UNIX architecture (Solaris, Linux…)
- Basic understanding of Database concepts & architecture
- Understanding of terminal services such as SSH, Telnet.
- Understanding of ticketing systems such as Remedy
- Proven Oral and Written communication skills
Certification : ITIL / Redhat
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
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